If you're not completely satisfied with your purchase, here’s how we handle returns and refunds.
You may request a refund within 30 days of delivery if the item is damaged, defective, or not as described.
Contact us by email, phone, or WhatsApp with your order details and request. Our support team will assist you through the return process.
Items should be unused and in their original condition when returned. Please keep the packaging intact if possible.
Once we receive and inspect your return, refunds are typically processed within 5-7 business days. Refunds are returned to the original payment method.
If you have any questions about returns or refunds, reach out to us at support@shoies.com.
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